We want you to be happy with your order. Here’s how returns, exchanges, and refunds work.
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 3 days of delivery with your order number and a photo of the item — we’ll arrange a replacement or refund, no hassle.
Change-of-Mind Returns
Because our products are cosmetics and skincare items, we can only accept change-of-mind returns if the item is unopened, unused, and in its original packaging, within 3 days of delivery. For hygiene reasons, opened or used skincare, soaps, oils, tints, and similar products cannot be returned unless they arrived damaged or defective.
How to Request a Return or Refund
- Contact us by email or phone within the timeframes above, with your order number
- Include a photo of the item (and packaging, if damaged in transit)
- We’ll confirm whether your item qualifies for a replacement or refund and guide you through the next steps
Refunds
Once your return is approved:
- Orders paid by Cash on Delivery are refunded via bank transfer to an account you provide
- Orders paid by Direct Bank Transfer are refunded to the same account
Approved refunds are typically processed within 7–10 business days.
Items That Can’t Be Returned
- Opened or used skincare, soap, oil/serum, or tint products (unless damaged or defective on arrival)
- Items marked as final sale or clearance
Need Help?
- Email: Flambeaubymishalzain@gmail.com
- Phone / WhatsApp: +92 346 4563110
Note: return windows and refund timelines reflect our current standard policy and may be updated from time to time. Last updated: July 2026.