Flambeau by Mishal Zain (“we”, “us”, “our”) operates flambeaubymishalzain.com. This page explains what information we collect when you visit or shop with us, and how we use it.
Information We Collect
When you browse our site, place an order, or contact us, we may collect:
- Your name, phone number, email address, and delivery address (provided at checkout or via our contact form)
- Order details — products purchased, order value, and payment method selected
- Basic technical information such as your IP address and browser type, collected automatically for security and site analytics
- Cookies used to keep your cart working as you browse (for example, remembering what’s in your cart) and to understand how visitors use our site
Payment Information
We currently accept Cash on Delivery and Direct Bank Transfer. We do not collect or store card details on our servers — if this changes in the future to include online card payments, those would be processed securely by a licensed third-party payment provider, not stored by us.
How We Use Your Information
- To process and deliver your order
- To contact you about your order (confirmations, delivery updates, or if there’s an issue)
- To respond to questions sent through our contact form
- To improve our website and product offering
Sharing Your Information
We share order and delivery details only with the courier/delivery partners needed to get your order to you. We do not sell your personal information to third parties. We may use analytics tools to understand site traffic in aggregate; this does not identify you personally.
Cookies
Our site uses cookies required for core shopping functions (like keeping items in your cart as you browse) and, where enabled, analytics cookies to help us understand how the site is used. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.
Data Retention
We keep order records for as long as reasonably needed for customer service, accounting, and legal purposes.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.
Contact Us
If you have any questions about this Privacy Policy, reach out to us:
- Email: Flambeaubymishalzain@gmail.com
- Phone: +92 346 4563110
- Address: House No. 494, E Street No. 22, Mian Meer Colony, Lahore Cantt, Lahore, Punjab 52662, Pakistan
Last updated: July 2026.